Terms and conditions

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TERMS & CONDITIONS

I. GENERAL PROVISIONS

1. Company MATERRA, s.r.o., based Narcisová 22, Dunajská Lužná, 90042 Slovakia, telephone number +421 902 480 120, Reg.nr.: 50149253, TAX ID: SK2120189731, VAT nr.: SK2120189731, that is registered in the Business Register of the County Court of Bratislava 1 - section: Sro, Insert No .: 108785/B offers purchase of sporting products through the website SURF-STAR.COM The Supervisory organization is the Slovak Trade Inspection (SOI).
2. These Terms and Conditions govern the purchase and sale of goods between MATERRA, s.r.o., as sellers and the customer, as purchaser via internet.
3. The purchaser by sending the order confirms that he is familiar with the Terms & Conditions and Terms of Delivery. The relationship between the purchaser and the seller are subject to specified Terms and Conditions, which are obligatory to both parties at the same time.
4. The Terms and Conditions are accessible on the website where the customer (purchaser) can read and download the current version.

II. RULES OF ORDERING OF GOODS

1. The seller accepts orders placed via the website and e-mail continuously, 24 hours daily. The customer service of the E-shop is available via phone every working day from 8:00 to 16:00 CET. Orders placed out of business days (on days of rest) are processed by the seller on the first business day following the days of rest on which the order was placed.
2. The seller concludes a contract, respectively contracts with the purchaser by the purchaser's order
   1. on website https://www.surf-star.com
   2. via email to email address: martin@surf-star.com
   3. via telephone +421 902 480 120
3. The goods, listed in the order and selected by the purchaser from the available offer of the eshop, become the subject of a contract. The purchaser can place an order even without registering his own user account. Sizes, colours and other specifications of goods provided on the website of the seller, in catalogues, brochures and other media are from data provided by the manufacturers and suppliers. We commit ourselves to supply only goods in perfect condition and in accordance with the specifications and features typical for the given type of goods.
4. The condition for successful online ordering is to fill in all required data requested by the order form. The order concurrently becomes a draft of purchase agreement. After the order is sent, the purchaser will receive an automatic notification via e-mail about the receipt of the order in the seller's electronic system (hereinafter referred to as "order confirmation”). The order confirmation contains information about the name and specifications of goods whose sale is subject of the purchase contract, information about the price of goods, name and data about the place where the goods have to be shipped and details about the possible price, conditions, delivery method, details about the seller (business name, address, registration number, the number of the entry in the Commercial Register etc.), respectively other necessary data. Any additional information regarding his order may be sent to the purchaser's email address, and the seller reserves the right to contact the purchaser to arrange the order also via phone. The order confirmation includes information that the seller has received an order however it is not an acceptance of the proposal for the conclusion of the purchase contract.
5. The seller will subsequently send information to the purchaser's email address whether the purchaser's order has been accepted (“Order Confirmation").
6. The purchase contract is concluded by the delivery of the acceptance of the order in electronic or written form to the purchaser.
7. In special cases, mainly those with higher sum, except the initial automatic confirmation of the order by email, the seller reserves the right to reconfirm the order via phone and to ask the purchaser to pay a deposit in advance. If during the time when the goods were ordered, there was a significant change in exchange rates or change of the supplied goods from the supplier’s side, respectively the seller is not able to deliver the goods to the purchaser within the agreed period or at the agreed purchase price, the seller is obliged to offer the purchaser compensation or the possibility to cancel the order. The purchaser can cancel the order iva e-mail or phone. If the purchaser does not accept the compensation offered by the seller or does not cancel the order within a reasonable period, the seller is entitled to refuse (not accept) the purchaser's proposal to conclude a purchase contract.
8. In case the purchaser orders goods via phone, he gives the seller all data necessary for realization of the order. When the subject and the terms of the purchase are negotiated, the seller will send the recapitulation of the order to the purchaser's email. This message is a confirmation of the conclusion of the contract. The cost of communication when ordering via phone is borne by the purchaser according to the tariff of his telephone operator.
9. Photographs, graphic presentation of the offered goods, company logos or product logos are used exclusively for the presentation of the shop. They are copyrighted and the purchaser is not authorized to further manipulate with these elements.
10. The visual display of colour shades depends on the quality of the monitor used, respectively of another display device.

III. WAYS OF DELIVERY AND DELIVERY PERIOD

1. The delivery time for goods in stock is within 5-7 business days to European Union countries and 10-20 days for non-European countries.
2. The goods are delivered to the purchaser's address via The estimated delivery period is stated in the shopping cart when choosing the delivery method.
3. Delivery of goods will be subject to availability of products and seller’s operational capabilities provided as soon as possible. The average dispatch time of our goods ranges from 5-7 working days to European Union countries and 10-20 days for non-European countries.
4. If some of the goods become sold out until the order is processed, the customer will be notified in advance by e- mail or phone about the change of the delivery time. In such case the customer has the right to cancel the order, or to modify it.
5. If the purchaser places an order with cash on delivery payment method until 13:00 on a business day, the seller will send the ordered goods on the given day. Orders received after 13:00 CET (and on weekends) are processed on the next business day.
6. In case of payment via GoPay the seller postpones the dispatch of the goods until the amount is credited to the seller's bank account.
7. Goods worth more than €399 within a single order are delivered at the seller's expense. In other cases, the amount for delivery (postage), stated in the recapitulation of the order, is paid by the purchaser.
8. The seller archives information about the concluded contracts for 3 years. The purchaser is entitled to request this information from the seller via e-mail. The seller is obliged to provide this information within 14 days from the date of receipt of the request.

IV. GOOD’S PRICES AND PAYMENT METHODS

1. Prices listed in our online shop are in Euros, including all related taxes and they are valid at the time of ordering the goods. The seller reserves the right of misprints and price changes in case of exchange rates changes, significant rise in inflation or significant changes in supply conditions from our manufacturers and other suppliers of goods. The customer has the right to withdraw from the contract if the price changes.
2. Postage or courier services are not included in the price of the goods.
3. The seller reserves the right to change prices of the goods in the online store, to introduce new goods, to announce and cancel discounts or to change these offers, while the changes do not affect the purchaser’s rights arising from the placed order or the concluded contract.
4. The purchaser can choose from the following payment methods:
   1. Via Bank wire transfer to MATERRA, s.r.o. account below (amount will be con):
      IBAN: SK8711000000002947017824
      SWIFT CODE: TATRSKBX
      VARIABLE SYMBOL / PAYMENT DETAIL: will be provided to you by invoice sent by email in PDF
   2. Via secure online payment system GoPay
   3. By cash when visiting our store at Narcisová 22, Dunajská Lužná, Slovakia
5. The purchase agreement is concluded with condition, that if the purchaser does not pay the agreed purchase price within 5 days from the seller's notice (in case of payment by bank transfer or paypal), the contract will be cancelled from the beginning; the parties will reimburse or compensate all received transactions and the seller acquires a right to freely dispose with the ordered goods.
6. Invoice serves as the evidence of purchase. The original invoice is attached to the ordered goods. The invoice is available in electronic form (PDF file) in the customer’s account after the dispatch of the parcel. The invoice also serves as a bill of delivery and a certificate of warranty.

V. WITHDRAWAL FROM THE CONTRACT

1. The seller reserves the right to refuse (not to accept) the purchaser’s proposal for concluding a contract in case if the purchaser stated false or misleading personal data. In this case, the seller will immediately notify the purchaser in order to arrange the further steps regarding the order. Each order is treated individually and with maximum effort to satisfy the customer.
2. A non-business purchaser /who does not have an EIN/ has the right to withdraw from the contract within 14 working days from the date of receiving the shipment in accordance to the law No. 102/2014 and other 14 days from the withdrawal from the contract to send the goods back to the seller. Within this term the purchaser has the right to unpack and test the goods in a similar way as in case of buying goods in a classic "stone" shop, in order to check the nature, characteristics and functionality of the goods.
3. The right to withdraw from the contract may be claimed by the purchaser in paper form or via sending an email to email address martin@surf-star.com, together with the number of the tax document number /invoice/ and the number of the bank account. For this purpose, the sample form of withdrawal from the contract can be used that you can download HERE. The period of withdrawal from the contract is maintained, if the purchaser sends a notice about exercising the right of withdrawal from the contract before the period for the withdrawal from the contract expires.
4. The purchaser who withdraws from the contract is obliged to pay the necessary costs related to the returning of the goods, if he is returning goods without damage or any flaw. (The purchaser bears the costs of shipping and the risk of damage during the transport back to the seller.) In case of such withdrawal from the contract the payment received from the customer is reimbursed within 14 days – from the day on which the seller is informed of the purchaser’s decision to withdraw from the contract, using the same means of payment as the purchaser used for the initial transaction. The reimbursement is sent to the indicated bank account number of the purchaser.
5. In the event of withdrawal from the purchase contract and return of the goods to which a free gift was sent, it is the purchaser's duty to return the goods together with the gift. If the purchaser keeps the gift, the seller will issue an invoice for the gift according to the valid price on the eshop’s The value of the gift will be deducted from the value of the returned purchase price.
6. The returned goods must satisfy the following conditions:
   1. Goods must be packed thoroughly to avoid damage.
   2. Goods shall not be used, must be without any sign of being worn caused by treatment beyond the scope of Act 102/2014.
   3. Goods must be complete (with all gifts, see section no.5)!
   4. Goods must be sent back with the copy of the invoice .
   5. Do not send goods by cash on delivery (COD). In the event of sending the goods by cash on delivery, it will not be taken over.
   6. In the case of personal delivery of the goods, it is necessary to agree on the delivery date.
   7. When returning goods the seller is not liable for any loss or damage of goods, while being shipped to us - it is the customer’s duty to pack the goods in such way that the goods will be prevented from any damage.
   8. If the purchaser makes any change on the product (engraving, shortening or other changes), the trader is not obliged to take over the changed goods and therefore the purchaser loses the right to exchange.
7. Obligations of the trader in the event of withdrawal
   1. The trader shall reimburse all payments received from the consumer, including, if applicable, the costs of delivery without undue delay and in any event not later than 14 days from the day on which he is informed of the consumer’s decision to withdraw from the contract. The trader shall carry out the reimbursement using the same means of payment as the consumer used for the initial transaction, unless the consumer has expressly agreed otherwise and provided that the consumer does not incur any fees as a result of such reimbursement.
   2. The trader shall not be required to reimburse the supplementary costs, if the consumer has expressly opted for a type of delivery other than the least expensive type of standard delivery offered by the trader.
   3. Unless the trader has offered to collect the goods himself with regard to sales contracts, the trader may withhold the reimbursement until he has received the goods back, or until the consumer has supplied evidence of having sent back the goods, whichever is the earliest.
8. Obligations of the consumer in the event of withdrawal
   1. Unless the trader has offered to collect the goods himself, the consumer shall send back the goods or hand them over to the trader or to a person authorised by the trader to receive the goods, without undue delay and in any event not later than 14 days from the day on which he has communicated his decision to withdraw from the contract to the. The deadline shall be met if the consumer sends back the goods before the period of 14 days has expired.
   2. The consumer shall only bear the direct cost of returning the goods unless the trader has agreed to bear them or the trader failed to inform the consumer that the consumer has to bear them.
   3. In the case of off-premises contracts where the goods have been delivered to the consumer’s home at the time of the conclusion of the contract, the trader shall at his own expense collect the goods if, by their nature, those goods cannot normally be returned by post.
   4. The consumer shall only be liable for any diminished value of the goods resulting from the handling of the goods other than what is necessary to establish the nature, characteristics and functioning of the goods. The consumer shall in any event not be liable for diminished value of the goods where the trader has failed to provide notice of the right of withdrawal.
   5. The customer is fully responsible for the accuracy and integrity of the bank details necessary for refund. In case of sending incorrect bank details, the seller is not responsible for errors caused by sending incorrect data.

VI. CLAIMS AND GUARANTEE

1. The warranty for the goods, purchased by the buyer from the seller in electronic form on the website of the online store, is 24 months in accordance with valid legislation (620 (1) of Act No. 40/1964). In case, there is longer warranty provided by the manufacturer than the legal warranty, the longer warranty is valid.
2. The warranty period begins on the date of receipt of the goods by the purchaser.
3. The seller is obliged to register the claim in accordance with § 18, (10) Act 250/2017 and the seller can reject the claim only during the first 12 months from the purchase on the basis of professional assessment! ( 18.6 of the same Act).
   1. If the purchaser filed a claim during the first 12 months from the conclusion of the purchase contract, the seller can reject the claim only on the basis of professional assessment; regardless of the outcome, the seller bears all costs. Professional assessment is an expert’s statement or opinion issued by an authorized, notified or accredited person, or an opinion of a person authorized by the manufacturer to perform warranty service (authorized service).
   2. If the purchaser filed the claim after 12 months from the conclusion of the purchase contract and the seller rejected it, the person who has processed the claim, is obliged to indicate in the document about resolving the claim to whom can the purchaser send the goods for professional assessment. If the purchaser proves the seller's liability for the claimed product’s defect by professional assessment, he may reapply the claim; the warranty period does not elapse during the professional assessment. The seller is obliged to reimburse all costs related to the professional assessment of the goods as well as all related purposefully payed costs within 14 days from the day of the resubmitted claim.
4. The assessment of the defects of goods is in accordance with valid regulations, standards and provisions, which are not in conflict with the valid legal order in the Slovak Republic. In case of repairable error, the purchaser has the right to repair, free of charge, in time and properly. The seller decides how to fix the error without any delay. The purchaser may request exchange of items instead of correction (repair). The same applies to the elements of the things if the seller does not incur disproportionate costs in relation to the price of the goods or the seriousness of the error. In the event of unrepairable error that prevents proper use of the item for the given purpose, the purchaser has the right either to exchange the item or to withdraw from the contract (reimbursement). When the thing has at least three various repairable errors at the same time, while each prevents proper use, the purchaser has the right to choose exchange of goods or refund. The same right applies if the same error which have already repeatedly occurred twice, occurs third time during the warranty period.
5. The warranty does not apply to the defects caused by incorrect and inconsiderate use of the product, including the casual use of the product.
6. The seller is not responsible for the defects:
   1. if the purchaser has not exercised his right related to the seller's liability for the defect of goods by the end of the warranty period,
   2. if the defect is a mechanical damage caused by the purchaser,
   3. if the defect is caused by using the goods under conditions which by their intensity, humidity, chemical and mechanical effects do not correspond to the natural environment of the goods,
   4. if the defect is caused by non-professional treatment, service or neglect of care,
   5. if the defect is caused by the goods being damaged by excessive loading or use contrary to the conditions indicated in the documentation or the general principles of common use of the goods,
   6. if the defect was caused by irreversible and/or unforseeable events,
   7. if the defect is caused by accidental destruction and accidental deterioration,
   8. if the defect was caused by unprofessional interference, water damage.

7. The buyer is advised to examine the delivered goods and check the delivered quantity, products, or any obvious defects of the goods. Any incompleteness of delivery or exchange of the goods may be informed by the Buyer to the Seller immediately after receiving the goods. Otherwise, the delivery will be considered complete and without defects.

   In case of obvious damage of the parcel during transportation, the buyer is advised not to accept the goods.

   A record of the type of damage of the parcels damaged during transportation is made by the carrier at the request of the buyer.

   The conditions for making a claim include making a claim for goods within the warranty period and proof of purchase provided by the consumer.

8. The seller is obliged to give a written document to the purchaser about the way of claim settlement and about settling the claim personally, through the postal service or courier service no later than 30 days from the day of filing the claim. The seller will notify the purchaser via telephone or e-mail about the result of the claim procedure immediately after the claim procedure is finished, and finally he will receive, together with the goods, respectively via e-mail a document about the settled claim.
9. You may inform us of the claim via e-mail: martin@surf-star.com, telephone +421 902 480 120 or via post without cash on delivery to our address:

MATERRA, s.r.o.
Narcisová 22
90042 Dunajská Lužná
Slovakia

10. In case of sending damaged goods, the parcel must satisfy the following conditions:
    1. The goods must be packed thoroughly. When returning goods the seller is not liable for any loss of goods, while being shipped to us - it is the customer’s duty to pack the goods in such way that the goods will be prevented from any damage or loss.
    2. Send goods by registered mail, not by cash on delivery (COD). In the event of sending the goods by cash on delivery, it will not be taken over.
    3. The seller recommends to attach the copy of the invoice and the reason of claim to the claimed product. By doing so the purchaser speeds up the claim process.
11. After receiving the claim, the seller will notify the purchaser via e-mail about the receipt of the parcel.
12. A claim process, regarding goods which can be delivered to the seller, begins on the day on which all the following conditions are cumulatively met:
    1. the notice about filing a claim was delivered to the seller (by mail or post)
    2. the claimed goods were delivered from the purchaser to the seller
13. The seller is obliged to settle the claim and finish the claim process in one of the following ways:
    1. sending the repaired goods,
    2. refund,
    3. offering an appropriate discount from the price of goods.
    4. by written notice to take over the determined settlement
    5. by statement of the reasons of the claim rejection (if the claim is not settled in a positive way, the goods will be sent back to the purchaser together with the reason why the complaint was rejected).
14. When claiming damaged goods, the seller proceeds as follows:
    1. In case of repearable error: repears the goods, or exchanges it for goods of the same type.
    2. In case of unrepearable error: exchanges the goods for other types of goods in the same or similar price.
    3. In case of unrepearable error, if the purchaser will not be able to choose other goods, the seller will return the money.
15. When claiming damaged goods, the purchaser does not pay postage for resending the claim goods.
16. The claim process must not take longer than 30 days from the date of physical receipt of the claimed goods, i.e. we resolve the claim within 30 days. The seller resolves the claim to customer satisfaction in the order in which the claims were received, in the shortest possible time.
17. If the value of the damaged goods is up to the amount of the postage paid, it is enough to send a photo of the damaged goods via email, while it is required to take a photograph so that the damage is apparent and clear. Send the photograph to our e-mail address: martin@surf-star.com together with the number of the order and reason of claim.

VII. PRIVACY POLICY

1. The purchaser is required to provide true, current, and accurate data when purchasing goods and creating a user account. The registered customer is obliged to notify the seller about any change in this data immediately.
2. The parties agree that the purchaser, if he is a natural person, is obliged to indicate in the order his name and surname, the address of his permanent residence, including postal code, telephone number and e-mail address.
3. The parties agree that the purchaser, if he is a legal entity, is obliged to indicate in the order his business name, place of business, including postal code, registration number, telephone number and e-mail address.
4. The purchaser's personal data entered during the registration of the user account in the store are protected by Act No. 122/2013 on personal data protection and on the amendments to certain act as amended by later legislation and processed by the seller solely for the realization of orders and for marketing purposes.
5. The purchaser can review and change the provided personal data at any time, as well as cancel his registration after logging into the website of the online store in section My account → Your addresses or Your personal data.
6. In order to offer service, the seller needs to know some of the purchaser’s personal information. The seller respects the purchaser’s privacy, and thus we try to minimize the amount of these data to the most necessary information and we protect it from abuse. The seller’s work with personal data is fully subject to the legal norms of the law of personal data protection.
7. Details about purchases, claims and other activities of the purchaser in our online store are confidential and subject to the same safety rules as working with personal data. Any gained data are protected from abuse and are not disclosed to any third party (except the companies ensuring the shipment of the goods or payment that obtain just a minimum piece of information about a customer, which is necessary for successful dispatch of goods). All data serve only to improve the quality of the seller's services.
8. The purchaser by ticking the box before submitting the order may express his/her consent for the seller to process and store his personal data, in particular those mentioned above and/or which are necessary for the seller's activities related to sending information about new products, discounts on the goods offered and process them in all his information systems.
9. The purchaser grants consent for the seller according to the previous section of these terms and conditions for a definite period of time. After the fulfillment of the purpose of the processing, the seller will immediately secure the liquidation of the purchaser's personal data. The purchaser may withdraw consent to the processing of personal data at any time in writing. Consent expires within 1 month of receipt of the withdrawal.
10. The seller declares that for purposes other than those stated in these terms and conditions and claims terms will always collect personal data with the purchaser's consent, and at the same time ensures that such personal data will be processed and used exclusively in a manner corresponding to the purpose for which they were collected and will not merge them with personal data that have been obtained for the purpose of fulfilling the purchase contract.
11. When creating a user account, the purchaser agrees that the seller will use his name and e-mail for sending information on discounts, news and other marketing activities. Each of such emails contains instructions how you can easily prohibit us to send these e-mails and newsletters.
12. The purchaser has the right to send in writing: changes or additions to personal data, as well as a request for liquidation of personal data provided to the seller.
13. By using the online store of the seller, the purchaser agrees to the collection and usage of his personal data in accordance with our privacy policy and accepts with above mentioned rules.

 VIII. Vouchers

1. On the seller’s website with products you can always see how many points you can gain when you purchase a certain product and the value of your voucher code. To apply vouchers from placed orders, you have to be registered on the seller’s
2. In case of ordering more products, these points are added up. The collected points can be changed to a voucher directly in the customer‘s Click on ‘My loyalty points’ and then confirm that you wish to change loyalty points for voucher.
3. The system will then generate a code to enter in your next order. After adding the coupon to your order, an adequate amount will be deducted from the order amount. You will be able to redeem the voucher after 14 days of purchase and use it after another 14 days. The start date of the coupon will also be indicated to you on the interface. The coupon is valid for one year.
4. Discounts cannot be combined and they are not redeemable for financial worth.

IX. Final provisions

1. The purchase contract is governed by the laws of the Slovak Republic. The rights and obligations of the parties not stated in this contract are governed by the relevant provisions of the Commercial Code and related legislation.
2. The contract can be concluded only in English language.
3. The seller reserves the right to change these Terms and Conditions. These changes do not apply to orders completed prior to the effect of the changes. Any such change will be effective upon publishing on the website.

MATERRA, s.r.o.